Explain one situation where you went above and beyond for the customer?
Support Associate Interview Questions
4,756 support associate interview questions shared by candidates
Mostly networking related questions and some OS related questions
Basic English Questions it was easy
Know the basic linux commands
Describe the OSI model. What is the windows host file? In Linux, how do you view the directory you are in? What is DHCP? What is DNS?
Describe the time you were given a task and failed.
Q.1 Suppose your friend asking which laptop he should buy what will you suggest? Tip : It is advise to Know about the processor , memory, storage , os , Ram types , Graphics Card Q 2 : Segmented Memory , Virtual Memory Q 3 : Sliding window Maximum Q 4: OSI Model Q 5: Maximum Number of Profit Max 2 Transaction Q 6: Paging Q 7 : Subnetting
I was asked some situations to test how I will solve the problem.
Describe the DHCP Process in detail.
What happens in background when I write www.amazon.com on my web browser and hit enter? (Ans. Complete process starting from how IP address request is sent from browser to OS to the DNS resolver and further, and how IP address is sent back to browser; after which the three-way-handshake procedure to establish TCP connection, and then how a request and response is generated followed by interpretation of HTML and Javascript along with images/sounds. https://medium.com/@maneesha.wijesinghe1/what-happens-when-you-type-an-url-in-the-browser-and-press-enter-bb0aa2449c1a) What are few methods of HTTP, what is HTTPs, is the port number different for HTTPs, how is SSL related to HTTPs, explain SSL handshake? How is a hub, a router, and a switch different from each other? Explain in terms of broadcast domain. As MSS was explained in TCP 3 way handshake, explain what is MTU and compare and contrast MSS and MTU together. Explain in depth what is TCP and UDP. Compare and contrast both of them. What methods are available to us in flow control and error detection/correction? What is public IP? How is it different from private IP? Can I connect to the internet using private IP? What is NAT?
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