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Support Associate Interview Questions

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4,754 support associate interview questions shared by candidates

introduce urself technical questions job description location salary contract Proven Technical Support Skills Be persuasive, persistent and patient You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work Preferred Technical and Professional Experience Proven analytical ability and possess validated organizational and administrative skills Intuitive individual with an ability to manage change and proven time management Proven interpersonal skills while contributing to team effort by accomplishing related results as needed Up-to-date technical knowledge by attending educational workshops, reviewing publications
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Associate Technical Support Engineer

Interviewed at IBM

3.9★
May 11, 2021

introduce urself technical questions job description location salary contract Proven Technical Support Skills Be persuasive, persistent and patient You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work Preferred Technical and Professional Experience Proven analytical ability and possess validated organizational and administrative skills Intuitive individual with an ability to manage change and proven time management Proven interpersonal skills while contributing to team effort by accomplishing related results as needed Up-to-date technical knowledge by attending educational workshops, reviewing publications

You receive a reply from a customer after they've had a terrible interaction with someone else. The customer's questions have not been fully answered and their frustration is clear. What steps do you take to reconcile with the customer and how do you approach this situation with your colleague?
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Customer Support Associate - Remote

Interviewed at Squarespace

3.6★
Jun 12, 2019

You receive a reply from a customer after they've had a terrible interaction with someone else. The customer's questions have not been fully answered and their frustration is clear. What steps do you take to reconcile with the customer and how do you approach this situation with your colleague?

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