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Support Associate Interview Questions

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4,754 support associate interview questions shared by candidates

Windows Booting Process? Linux booting Process? Windows BSOD error troubleshooting? Moderate level Pattern printing coding question. DNS? Subnet qs with numerical type ? DHCP? Routers?Switches?Gateways? Virtual Memory?Thrashing? Scenario based questions like when 2 people are trying to access amazon.com where one is able to access the site without any problem and the other one is facing some loading problem. How will you troubleshoot this. I don't remember all the questions.
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Cloud Support Associate

Interviewed at Amazon

3.5★
Dec 3, 2018

Windows Booting Process? Linux booting Process? Windows BSOD error troubleshooting? Moderate level Pattern printing coding question. DNS? Subnet qs with numerical type ? DHCP? Routers?Switches?Gateways? Virtual Memory?Thrashing? Scenario based questions like when 2 people are trying to access amazon.com where one is able to access the site without any problem and the other one is facing some loading problem. How will you troubleshoot this. I don't remember all the questions.

The questions from the HR are based on your experience, as I was a fresher she asked me the following questions. The HR seems to be a very nice lady. 1. Why amazon? 2. Where do u see yourself after certain span of time? 3. Do you have any backlogs? 4. What do you know about customer service? --- I didn't answer as I knew nothing. So to make me answer this she asked me the following. 5. What do you expect when you go to a restaurant? --- As I answered this question she asked me to relate the answer with the 4th question. and some customer scenarios. 6. How long will you stay with us?
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Customer Service Associate (Seller Support)

Interviewed at Amazon

3.5★
Jun 19, 2014

The questions from the HR are based on your experience, as I was a fresher she asked me the following questions. The HR seems to be a very nice lady. 1. Why amazon? 2. Where do u see yourself after certain span of time? 3. Do you have any backlogs? 4. What do you know about customer service? --- I didn't answer as I knew nothing. So to make me answer this she asked me the following. 5. What do you expect when you go to a restaurant? --- As I answered this question she asked me to relate the answer with the 4th question. and some customer scenarios. 6. How long will you stay with us?

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