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Support Associate Interview Questions
4,751 support associate interview questions shared by candidates
Can you tell me what happens when you enter www.amazon.com into a web browser?
What happens in background when I write www.amazon.com on my web browser and hit enter?
Behavioral/leadership: 1) Tell me about yourself and your IT background. 2) Tell me about a time where you had to deal with a difficult customer. (STAR method) 3) What excites the most about IT? Technical questions: 1) OSI model, all 7 of them (Explain all) 2) What is DNS? TCP? DHCP? UDP? SSH? Ping? VLAN? 3) What is a firewall? 4) What is Active Directory? Powershell? 5) What is the default gateway? group policy? 6) What is a MAC address? IP address? 7) Basic Linux commands. (ls, cd, cat, cp, mv, grep, sux, sudo, mkdir)
the questions were over the phone, it was a recording, it was 23 questions
How does a web page load, what happens in the background?
Why do you want to be a part of our company
They asked questions about specific ports to use for smtp, rdp, and amazon web services offerings.
TCP/IP stack. Windows and Linux. You answer to the best of your ability as questions get harder. A lot of behavioral questions. " Tell me about a time you had a project and did not complete it in time" type of questions.
They gave me some problem and asked how I would go about programming/coding it. While my role was not a programming one, but I guess it shows your thinking skills.
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