How would you manage to de-escalate a situation with an angry customer
Support Consultant Interview Questions
744 support consultant interview questions shared by candidates
What u know about rogers? Why you want to work? How you handle customers who said he is on hold for 30 mins?
Describe the situation where you dealt with angry customer! and how did you turn the negative to positive experience?
What would you do if you are late for work?
I honestly can't remember any question but they were all... "Tell me a time....?"
How would you handle an irate customer who is demanding instant compensation?
What is your average hold time for a call
What do you know about Rogers? Do you know who our founder is? And our CEO?
Describe a time when you had a conflict with a colleague at work. How did you resolve it?
Have you completed change work of between 5- 10 days work
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