Support L1 Interview Questions

736 support l1 interview questions shared by candidates

HR rounds Ques: 1. introduce yourself. 2.Any extempore topic mine topic was "What should be minimum age for children to have gadgets . 3.Any situation based question like "out of 30 employees you have to lay off 10 employees, how will you do it?" 4.What are your expectations from HCL. Technical round: 1. Active directory 2. difference between unix and linux. 3. How you will troubleshoot network connection problem in PCs.
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Desktop Support Engineer L1

Interviewed at HCLTech

3.5
Jun 18, 2018

HR rounds Ques: 1. introduce yourself. 2.Any extempore topic mine topic was "What should be minimum age for children to have gadgets . 3.Any situation based question like "out of 30 employees you have to lay off 10 employees, how will you do it?" 4.What are your expectations from HCL. Technical round: 1. Active directory 2. difference between unix and linux. 3. How you will troubleshoot network connection problem in PCs.

1 What would a typical day be like for you as a support consultant? 2.Toughest challenge/issue you faced and what you did to resolve the issue 3. Whats the best and worst thing about this role ? 4. Technical questions on networking 5. How would you handle issues . would you do research by yourself? if yes, How? 6. Would you be hesitant to ask for help from peers? 7. How many tickets do you resolve in a week ? 8. Would you be resistant to change in processes frequently? 9. How many products are you willing to learn ? 10. Technical competencies on Unix,DB 11. what feedback do you get from peers and managers about you ?
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L1 CUSTOMER SUPPORT

Interviewed at Crossover for Work

4.1
Oct 13, 2019

1 What would a typical day be like for you as a support consultant? 2.Toughest challenge/issue you faced and what you did to resolve the issue 3. Whats the best and worst thing about this role ? 4. Technical questions on networking 5. How would you handle issues . would you do research by yourself? if yes, How? 6. Would you be hesitant to ask for help from peers? 7. How many tickets do you resolve in a week ? 8. Would you be resistant to change in processes frequently? 9. How many products are you willing to learn ? 10. Technical competencies on Unix,DB 11. what feedback do you get from peers and managers about you ?

Data modeling questions and Fact dim questions as well .They are primarily asking on Data flow and control flow , Event handler etc. etc.Not much tough questions. Basic on my technology and some tough questions on Data warehouse technology.
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Senior Associate L1

Interviewed at Publicis Sapient

3.4
Nov 28, 2014

Data modeling questions and Fact dim questions as well .They are primarily asking on Data flow and control flow , Event handler etc. etc.Not much tough questions. Basic on my technology and some tough questions on Data warehouse technology.

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