Relevant experience to position, interests outside work.
Support Manager Interview Questions
2,560 support manager interview questions shared by candidates
What is the smart system?
Tell me about a time you went above the call of duty to get a task done?
Basic things, what is your experience; how many people have you managed etc. As an aside they consider a ratio of more than 10 people too one manager 'too much'.
Tell me about your background
Mostly situational questions about customer handling
What is your management style?
How would you motivate an underperforming team.
Areas of interests were about : Critical thinking, Case Management, Product Knowledge and troubleshooting, Global thinking, Team player, Customer advocacy. One of an interesting question was : who's the main competitor ? Looks like many candidate failed on that one.
The questions that you would expect for a CS role.
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