Behavioral question and technical question.
Support Manager Interview Questions
2,560 support manager interview questions shared by candidates
Nothing really unexpected. Interestingly the interview transformed into some form of coaching discussion for a reason I learned later. Therefore the interview was probably a bit atypical.
What is the ARR for your current book of business? Describe a time a client blew up over a critical issue - how did you handle the situation? If you are giving a presentation to an audience including tech support, administrative staff, your day-to-day stakeholder contacts, and C-level, whom do you aim your presentation toward?
What does good customer service look like?
What is your background in support
How have you influenced other group's decisions on their activities without authority in their organization?
What do you feel qualifies you for the role? What do you bring new to the table? How would you motivate your people? How would you handle a low performer?
Storage basics
Tell me about a difficult customer and how you handled the situation?
Behavioural questions about strenghts and weaknesses, attitude in different situations
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