Give an example of showing empathy during a call.
Support Specialist Interview Questions
13,827 support specialist interview questions shared by candidates
They asked me a lot of personality traits.
Role played a tech question. Example: "TV remote is not working, what should I do?"
I was interviewing for a position that is very similar to my current position, so most of the questions were surrounding my experience in my current/previous roles.
What is an API, how developers can use it with PagerDuty, why API are useful.
Stage 2, 3 and 4 all had Competency-based questions on skills they were looking for (i.e. from job spec). Also included technical accounting questions which would be required for the job. Although structured interviews, it was comfortable and had the feel of "casual/informal conversation". You felt at ease. You also had the opportunity to show your personality and discuss your interests too.
If you were a team lead, what three values would you have up for your team to follow?
Tell me about a challenging time.
Why us?
They asked me to describe how to tie my shoes over the phone to someone
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