The recruiter asked questions but didn't appear to understand the answers. Asked about 'devices.' Linux devices? Windows Server? Network routers and switches? I have some training and exp. with all. Recruiter didn't know what a network switch is. I explained that Cisco is the largest vendor worldwide and makes 'Catalyst' switches in wide use. Person didn't understand any of what I said. As if never heard of an Ethernet switch. Cat 9K are very common and cost thousands of dollars.
Why do you want to work with Onbe?
Talk about your experience on the resume...
What's a time you helped a customer and felt very fulfilling?
What challenges do you expect to have here and how do you expect to overcome them?
how do you handle an upset customer
Name a time you went over and above to provide superior customer service.
Q. Most Questions were competency based. Only the phone interview (first stage) quizzed me on: -1.UNIX commands -2.About active directory -3.GPOs -4.Knowledge of programming languages. It is essential to know SQL/post gres for the role for MS SQL and Oracle. If you know how to code in DB2, fantastic!
How did you find this position?
Why did you choose to work in customer support?
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