They would give you an android app and ask you to write all the test cases and the test cases which are not passing. The app given to us is payment app, which contains various payment options such as Debit/Credit/Net banking, Paytm, Phonepe etc., we should check the functionality of it and find the cases where the app is failing.
What is one example of excellent customer service to you?
How would you deal with a frustrated customer
How will you prioritize a service call from two individuals with high ranking status and have the same urgency for their request?
What did you do when a problem arose?
They used to use Competence based questions, i.e 'give me an example of when you had to handle conflict', not 'how do you get Gerald the Giraffe from one zoo to another' (theoretical questions). It might change depending on who is running the interviews.
Pick positives and negatives your current team mates / colleagues would use to describe you.
How much do you know about finance
Tell me about you self and your work exposure
I don't recall any really difficult question. In fact I was surprised at the ease of the qualification.
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