Technical Customer Service Interview Questions

34,204 technical customer service interview questions shared by candidates

They ask for definitions of technical terms. I'm not going to offer answers. You can easily Google these. Q: What is LAN/WAN? Q: What does DHCP stand for/what is it? Suggestion: You don't have to give a complicated answer. Q:What is DNS? Q:What is a HardDrive/SSD? Q: What is SMTP/IMAP/POP? Q: What is the difference between them? Q: Which one is the sending protocol? Q: What is Port Forwarding? Q: What is TCP/IP? Q: What's a MAC address? Q: What's a router? Q: What is a modem? Q: What does the exclamation point (!) mean in Windows? Q: What does it mean when it's next to a device in Device Manager in Windows? Q: Do you have experience with iPhones/Android/MacOS/Windows (Adding email accounts, for example?) Q: What is WiFi? Q: What is HDMI/VGA/DVI?
avatar

Technical Support Representative

Interviewed at Altice

3.4
Apr 2, 2018

They ask for definitions of technical terms. I'm not going to offer answers. You can easily Google these. Q: What is LAN/WAN? Q: What does DHCP stand for/what is it? Suggestion: You don't have to give a complicated answer. Q:What is DNS? Q:What is a HardDrive/SSD? Q: What is SMTP/IMAP/POP? Q: What is the difference between them? Q: Which one is the sending protocol? Q: What is Port Forwarding? Q: What is TCP/IP? Q: What's a MAC address? Q: What's a router? Q: What is a modem? Q: What does the exclamation point (!) mean in Windows? Q: What does it mean when it's next to a device in Device Manager in Windows? Q: Do you have experience with iPhones/Android/MacOS/Windows (Adding email accounts, for example?) Q: What is WiFi? Q: What is HDMI/VGA/DVI?

Why did you apply? How would you deal with a difficult client relationship? Provide a detailed analysis of the cable vs streaming industries particular to Disney, provide a technical walkthrough of a voice-activated skill when a video plays.
avatar

Senior Technical Account Manager

Interviewed at Walt Disney Company

3.8
Feb 24, 2021

Why did you apply? How would you deal with a difficult client relationship? Provide a detailed analysis of the cable vs streaming industries particular to Disney, provide a technical walkthrough of a voice-activated skill when a video plays.

None- all behavior questions. If you know barebones about tech. you won't have any issues and if you've had any real technical/customer service experience you'll be ok.The technical presentation threw me off initially but I listed to a technical podcast and put something together without issues.
avatar

Senior Technical Support Consultant

Interviewed at AspenTech

3.4
May 15, 2014

None- all behavior questions. If you know barebones about tech. you won't have any issues and if you've had any real technical/customer service experience you'll be ok.The technical presentation threw me off initially but I listed to a technical podcast and put something together without issues.

Viewing 1691 - 1700 interview questions

See Interview Questions for Similar Jobs

Glassdoor has 34,204 interview questions and reports from Technical customer service interviews. Prepare for your interview. Get hired. Love your job.