Technical Customer Service Interview Questions

34,204 technical customer service interview questions shared by candidates

Was asked specific technical questions from each department. There were 5 experts in different skill levels (Policy, Legal, Developers, System people, Business people) and each one wanted me to be expert in each of their fields. Technical Writers cannot possibly be experts in many fields. We reflect source information, not create it.
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Technical Writer

Interviewed at BNY

3.4
Dec 19, 2014

Was asked specific technical questions from each department. There were 5 experts in different skill levels (Policy, Legal, Developers, System people, Business people) and each one wanted me to be expert in each of their fields. Technical Writers cannot possibly be experts in many fields. We reflect source information, not create it.

Tell me a bit more about your background? What excites you about Robinhood? How have you handled some difficult situations with sourcing in the past? What are you looking for with this opportunity? What are your career goals?
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Technical Sourcer

Interviewed at Robinhood

3.6
Aug 5, 2020

Tell me a bit more about your background? What excites you about Robinhood? How have you handled some difficult situations with sourcing in the past? What are you looking for with this opportunity? What are your career goals?

This question is quite popular on the internet however I didn't know the answer. The question was that a blind man is supposed to take one red pill and one yellow pill out of two red and two yellow pills. How can he make sure that he picks the right one?
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Junior Technical Associate

Interviewed at Daffodil Software

3.8
May 10, 2019

This question is quite popular on the internet however I didn't know the answer. The question was that a blind man is supposed to take one red pill and one yellow pill out of two red and two yellow pills. How can he make sure that he picks the right one?

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