Technical Customer Service Interview Questions

34,202 technical customer service interview questions shared by candidates

Some general, CV-based questions about myself to break the ice. Then more pragmatic, use-case-based questions like: - how to deal with their current doc in terms of maintenance, improvement, etc. - I suggested migrating it to make it more efficient, so we discussed possible alternatives like wiki and DITA XML - the core of their doc is API doc so we talked about API doc standards, best practices, doc generators like JavaDoc and Swagger. - Questions on markup like wiki syntax, markdown, rst - Hands-on examples of how I handled issues/problems/mistakes in the past and how I achieved positive results in my past experience as a tech writer
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Technical Writer

Interviewed at Adyen

3.7
Apr 26, 2015

Some general, CV-based questions about myself to break the ice. Then more pragmatic, use-case-based questions like: - how to deal with their current doc in terms of maintenance, improvement, etc. - I suggested migrating it to make it more efficient, so we discussed possible alternatives like wiki and DITA XML - the core of their doc is API doc so we talked about API doc standards, best practices, doc generators like JavaDoc and Swagger. - Questions on markup like wiki syntax, markdown, rst - Hands-on examples of how I handled issues/problems/mistakes in the past and how I achieved positive results in my past experience as a tech writer

One question I was asked was how I would manage to be adaptable and handle something urgent that comes up suddenly (as this is typical in the role), while still executing everything else I need to get done.
Oct 9, 2021

One question I was asked was how I would manage to be adaptable and handle something urgent that comes up suddenly (as this is typical in the role), while still executing everything else I need to get done.

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