No question - didn't get that far
Technical Customer Support Interview Questions
442 technical customer support interview questions shared by candidates
What do you look for in a manager, and how do you like to be supported?
Do I have experience in customer service?
What would you tell a customer if they called in having trouble loading a page?
Explain a time where you had a upset customer and how you approached the call?
Describe a time where you delt with a difficult customer and how you resolved their issue? Describe a time that the company changed a policy you didn't agree with and how you responded? Describe a time you received feedback from a supervisor you didn't agree with and how you handled it.
Most requests are via chat: do you have experience? (Note: my interviewer said training would have been provided, so the answer to this question wasn't essential in getting the offer. I didn't get the offer because the position was closed due to hiring freeze)
Would you be willing to work 24/7?
Would you be willing to do shift work?
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