I was repeatedly asked technical questions despite the job not requiring me to be technical. The managers clearly doubted my ability to do the job solely because I was not technical, despite having experience in managing technical staff before. Had I known they really wanted an engineer, I would not have wasted 5 hours of my time.
What do you find to be the most challenging in customer support?
Generic questions about past experience
When stuck on a complex issue, how do you determine when it is time to ask for assistance or escalate the issue to another team?
Values Assessment Session Tell me a situation when you took a constructive feedback and how you received it
Customer Focus & Prioritisation Session: Tell me about how do you explain a technical problem to someone that is non technical
Customer Focus & Prioritisation Session: Tell me about a time when you received a task that you knew you could not finish on time
Teamwork & Feedback session Tell me about a time you had constructive feedback
Teamwork & Feedback session How do usually prefer to provide feedback.
Teamwork & Feedback session Tell me about a time that you had conflict at work
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