Excellent Communication
Technical Customer Support Interview Questions
442 technical customer support interview questions shared by candidates
Basic character type questions not scripted or predictable. With a skills test at the end on SQL
Do you have experience with logging software?
Tell us about a time when you were given constructive criticism. Where do you see yourself in 5 years time? Explain the difference between HTML, CSS and JS to a 5 year old What didn't you like about your previous role? How did you manage what you didn't like about your previous role?
if you woke up and found a giraffe if your backyard, what would you do?
They asked me if I really wanted the job and if I would be content with the role.
One of the questions was if there was an issue that you could not solve in customer support what would you do?
What do you look for in a manager, and how do you like to be supported?
They asked me if I would be comfortable doing the job given it's not exactly what I was used to.
What is your approach to developing a relationship with a new customer or team? When a customer has an issue or needs support, who handles that? What is your role in that process? How do you partner with support teams to drive solutions? What do you do to manage personal, management, and customer deadlines?
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