Technical Documentation Interview Questions

889 technical documentation interview questions shared by candidates

What was unexpected was that the HR rep would reach out to me and then not respond after I suggested times that we could talk by phone. I think that they should generally contact potential hires this way only if they are interested in actually talking to them. As a general courtesy, they should provide some type of response after encouraging people to respond to interview requests.
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Documentation Manager

Interviewed at Ingage

3.4
Oct 25, 2014

What was unexpected was that the HR rep would reach out to me and then not respond after I suggested times that we could talk by phone. I think that they should generally contact potential hires this way only if they are interested in actually talking to them. As a general courtesy, they should provide some type of response after encouraging people to respond to interview requests.

Q What are 5 words that describe you Q What are 5 words that don't describe you Q What words would you use to describe your ideal boss Q Why should we hire you for this position etc.... Descriptive word questions like that, which were actually hard for me to answer because i was not expecting them.
avatar

Documentation Specialist

Interviewed at Ygrene Energy Fund

3.2
Nov 27, 2018

Q What are 5 words that describe you Q What are 5 words that don't describe you Q What words would you use to describe your ideal boss Q Why should we hire you for this position etc.... Descriptive word questions like that, which were actually hard for me to answer because i was not expecting them.

This second challenge is designed to cover some areas of the Files.com platform that are heavily used by our customers. You should use your candidate account to accomplish the below tasks, and be sure to explain what you did for each item below when submitting your responses (e.g. Tell us what 2FA method you setup, and include a screenshot for bonus points). If you are unable to accomplish any of the below tasks, that’s ok; just explain that in your response. • Set up a 2FA method (not SMS) • Set up a Zapier integration • Set up a Webhook • Customize the branding on your site • When you upload a file via the web browser, what URL is the file uploaded to? • The Files.com web interface utilizes the REST API. Show us the response the API returns for displaying a user's last used ciphers when viewing the user in the web interface. • Set up a static site (publicly hosted folder) • Suggest an improvement to the platform

This second challenge is designed to cover some areas of the Files.com platform that are heavily used by our customers. You should use your candidate account to accomplish the below tasks, and be sure to explain what you did for each item below when submitting your responses (e.g. Tell us what 2FA method you setup, and include a screenshot for bonus points). If you are unable to accomplish any of the below tasks, that’s ok; just explain that in your response. • Set up a 2FA method (not SMS) • Set up a Zapier integration • Set up a Webhook • Customize the branding on your site • When you upload a file via the web browser, what URL is the file uploaded to? • The Files.com web interface utilizes the REST API. Show us the response the API returns for displaying a user's last used ciphers when viewing the user in the web interface. • Set up a static site (publicly hosted folder) • Suggest an improvement to the platform

Scenario #3 Email ticket: message from the site admin for a large legal law firm [Premier Account with 300 users] that you have corresponded with numerous times over the past few months while getting their account setup. support@files.com 800.286.8372 Hi team, it’s Melissa once again to toss an idea at you and seek your input on the best way to accomplish this workflow. I can just imagine you saying “Not her again” :). Our contracts team needs a way to accomplish the following: 1. Client (not a user on our account) has to have an ultra-secure way to send us a file 2. The contracts team needs to be alerted that we have received the file 3. They will download & delete the file from the Files.com system, modify locally, and then upload the revised document to the client’s archive folder. 4. The client needs to be able to download the revised document (just the one document and not their entire archive folder). Is this workflow possible? If so, what settings or features would I use to accomplish this? In addition, these documents are very sensitive and confidential information. We wouldn’t want any chance of them leaking to the public. Do you have any recommendations on how we can make sure things are secure and best practices for limiting access (from other departments AND even the client) to these files? Bonus Points: Draft out a proposed workflow for this situation. Workflow could be a paragraph, flow chart, folder structure, or any back of the napkin ideas you could offer this customer.

Scenario #3 Email ticket: message from the site admin for a large legal law firm [Premier Account with 300 users] that you have corresponded with numerous times over the past few months while getting their account setup. support@files.com 800.286.8372 Hi team, it’s Melissa once again to toss an idea at you and seek your input on the best way to accomplish this workflow. I can just imagine you saying “Not her again” :). Our contracts team needs a way to accomplish the following: 1. Client (not a user on our account) has to have an ultra-secure way to send us a file 2. The contracts team needs to be alerted that we have received the file 3. They will download & delete the file from the Files.com system, modify locally, and then upload the revised document to the client’s archive folder. 4. The client needs to be able to download the revised document (just the one document and not their entire archive folder). Is this workflow possible? If so, what settings or features would I use to accomplish this? In addition, these documents are very sensitive and confidential information. We wouldn’t want any chance of them leaking to the public. Do you have any recommendations on how we can make sure things are secure and best practices for limiting access (from other departments AND even the client) to these files? Bonus Points: Draft out a proposed workflow for this situation. Workflow could be a paragraph, flow chart, folder structure, or any back of the napkin ideas you could offer this customer.

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