Technical questions and general questions about my experience, take your time to check their documentation and be prepared to answer silly and unnecessary questions about protocols, which is something that could be learned after a month in the job.
Technical Product Support Interview Questions
61 technical product support interview questions shared by candidates
Scenario-based questions were primarily asked
I feel it would be unethical to give out interview questions, but I would encourage those interview for this position, to have a lot of problem solving situations in the back of their mind while interviewing. This job is about customer service, so have things prepared for it obviously.
Yes or No experiences with a list of technical jargon such as databases and file types.
There were plenty of interview questions asked
Q: What experience do you have using Bubble?
- Tell me about yourself - Difference between http and https and their ports? - What is zero day vulnerability - What is DDos - How the handshake happens with https - OSI network layers - At what layer email happens - How do you manage a situation where support has messed up the ticket and customer is really angry and frustrated with delay and confusion. - How do you build a strong relationship with customer. - What is Vulnerability management - What are the type of Vulnerability - tell me a situation when you had to deliver a bad news to the customer, how did you handle it. - What does your day look like? what are your daily activities - How many accounts or customer you have managed as CSM.
Joins and sub queries Database related and Front end of applications
What is SDLC? Tell phases of SDLC
What makes you interested in this role?
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