What's the first thing you would prioritise in this role? Of the four characteristics we hire people for, which one do you think is the most important and why? What makes you exceptional/special, why? When did you do something where you knew you wouldn't get recognition? Give me an example of how you've demonstrated high EQ outside of work. How would you get stakeholders positively engaged with a non-popular business change? Do you think you can have resilience without drive?
In detail discuss a prior situation where you went out of our way to help a client or inprove a procedure, how you handled the situation, did you felt properly recognized and why you chose to do they extra task.
Situational questions about how you would react in xyz situation.
Why do you think you would be a good fit for this position?
Why does Citizens bank interest you?
I was asked about my previous experience, especially around borrowing and lending.
problem solving competency
Name your top 5 qualities or characteristics.
If you have ever dealt with a frustrated or agitated customer how did you deal with them and did you resolve their problems?
It was initial screening, one question is Why do you want to work in Regions?
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