Technical Service Interview Questions

20,083 technical service interview questions shared by candidates

2. You have 50 people in a dark room. Some are wearing white hats, some wearing black hats. The people do not know what color hat they are wearing. When they leave the room, what is a way to line them up so that you have a all whites then all black or vise versa.
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Technical Account Manager

Interviewed at UiPath

3.6
Mar 8, 2021

2. You have 50 people in a dark room. Some are wearing white hats, some wearing black hats. The people do not know what color hat they are wearing. When they leave the room, what is a way to line them up so that you have a all whites then all black or vise versa.

How would you deal with a customer that calls up for assistance on a product that you have no knowledge on, the person who does is busy with a call, and the customer has rang up many times and has not received a reply, yet needs to sort out the problem urgently?
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Technical Support Analyst (Service Desk)

Interviewed at Epicor Software

3.8
Jun 27, 2014

How would you deal with a customer that calls up for assistance on a product that you have no knowledge on, the person who does is busy with a call, and the customer has rang up many times and has not received a reply, yet needs to sort out the problem urgently?

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