Technical Service Representative Interview Questions

18,518 technical service representative interview questions shared by candidates

Tell me about a time you had to handle a difficult technical issue and what was the outcome? Role Play Scenario: Walk me through how you'd troubleshoot w/ a customer that has new software available on an application they are using? If I am not near a charger, how can I preserve my battery? Tell me about a time you could not deescalate an irate customer, what was the outcome, and how would you handle it differently? Why do you want to work from home? Other questions pertained to availability and abiding by company guidelines.
avatar

Technical Support Representative

Interviewed at Kelly

3.6
Apr 10, 2020

Tell me about a time you had to handle a difficult technical issue and what was the outcome? Role Play Scenario: Walk me through how you'd troubleshoot w/ a customer that has new software available on an application they are using? If I am not near a charger, how can I preserve my battery? Tell me about a time you could not deescalate an irate customer, what was the outcome, and how would you handle it differently? Why do you want to work from home? Other questions pertained to availability and abiding by company guidelines.

Another thing I was concerned about was the young lady telling me she couldn't move me forward because of a failed typing test but when I log back into to their portal it states I can no longer be considered for the position due to previous employment.
avatar

Technical Support

Interviewed at Kelly

3.6
Sep 22, 2017

Another thing I was concerned about was the young lady telling me she couldn't move me forward because of a failed typing test but when I log back into to their portal it states I can no longer be considered for the position due to previous employment.

Viewing 2381 - 2390 interview questions

See Interview Questions for Similar Jobs

Glassdoor has 18,518 interview questions and reports from Technical service representative interviews. Prepare for your interview. Get hired. Love your job.