Technical and managerial questions for the role
Technical Service Representative Interview Questions
2,858 technical service representative interview questions shared by candidates
Open interview. Tell me about your professional life.
Technical questions were very specific to the industry so be prepared.
Setup a demo environment with specific integrations for a demo, presented as if you were talking to a customer. I really appreciated that they compensated me $50 via a gift card for my time and efforts, as other companies asked for much more technical tasks and provided nothing.
Se eu já havia passado por processos de pressão no meu trabalho
Tell me about yourself, how did you cope with a difficult customer, what would you bring on a QBR knowing the customer will probably churn, etc.
Name a time you solved a problem and give the steps you used to solve it.
Applied via referral. Process went in 4 different stages: Stage 1 - Screen with recruiter to go over previous TAM experience and see if you’re a good fit for the role. Went over initial comp details. Stage 2 - Hiring manager round. This one is a straight forward interview to understand background, scenario based questions and a few technical questions regarding IAM and Okta products. Good to go over their docs and at a high level know what SSO, Authorization, Authentication and IAM is. Stage 3 - Interview with TAM’s. This one is focused on account management questions and technical questions similar to what was asked in hiring manager rounds. Stage 4 - Exercise - you’ll receive an assignment which will provide you with details on what is expected for the presentation round. Can’t go over details but it’s pretty straight forward. Overall the process was great. Recruiter, TAM’s and hiring manager were helpful and were able to answer all questions I asked throughout the entire process.
Part 1: In order for ChangeEngine customers to leverage the product to its full extent, 4 critical integration tasks are completed as part of the technical implementation process: ● Single Sign On (SSO) (ie. Google Social OAuth, Okta, Azure AD, etc.) ● Human Resources Information System (HRIS) (ie. Workday, BambooHR, etc) ● Messaging Channel (ie. Slack, Teams) ● Email Domain Authentication 1. Explain how you would obtain the information needed to complete these tasks and describe the approach you would take to get the customer live and using our platform as soon as possible.
Hardest question was asking about the previous positions
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