How would you handle a scenario where an AWS service disruption impacts multiple customers at the same time? (Crisis Management & Problem-Solving)
Technical Service Representative Interview Questions
2,859 technical service representative interview questions shared by candidates
The range of questions was quite broad ranging from overall understanding of Enterprise Architecture, DevOpps, Business Value to deeper discussions in areas of my expertise like Infrastructure, Databases, ERP apps, cloud migration, monitoring experience. Knowledge of the New Relic products is not expected but is very helpful.
What does "MTTR" means ?
Do you have an A+ cert?
How to secure data when sending using Process Builder to launch Apex and JSON to communicate with external systems.
How do you see yourself fitting into this team?
Imagine if you had a television that is not working. Tell me the steps that you took to fix it.
How would you handle customer escalations?
Do you have any SQL database knowledge
In case you had to face a major crisis in a customer environment, how would you react?
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