Q: Tell us about your current job and what is your role in the team?
Technical Specialist Interview Questions
4,732 technical specialist interview questions shared by candidates
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The main questions focused on handling challenging support situations, such as: “You receive a request from an upset customer with incomplete information — how would you approach the situation and move the issue forward?” or "You get an urgent ticket from a challenging customer who often loses his temper during calls, how would you react?"
Explain how you motivate yourself.
What is more important an a role, attention to detail or finishing the task faster?
About my work history and gave me company history
I was asked if there was a member of my team that wasn't working well what would I do? I said I'd have a talk with them and if they still weren't cooperating I would either do the job myself or outsource the services until i could figure out what was going on. This is the thing, in Sweden if someone is under permanent employment (ie over 6 months employment and has been offered a permanent contract) then it is very difficult to fire them. Even if I could fire said person I would first figure out why they were acting this way before taking action so it was obvious she didn't like my reply out I would outsource until further notice but I did not explain the legal procedure either. The interviewer did not know how to use Google Calendar either. She booked an appointment and everything was done via phone up until that point since she was calling me from the US to Sweden but she put a location in Sweden at the time so I thought she had moved up the face to face interview and to top it off she had asked for a PowerPoint presentation the day before and on 3 different topics so as you can imagine, I didn't sleep that night. I ran over the next day to the location and no one was there. I panicked and called her but no answer. She called me 15 minutes after to say it was just a phone interview and quickly changed that on the calendar as soon as we closed the phone. She did apologize for the mishap and since she did have a previous issue with Google it wasn't an issue. She ended the conversation with her saying, ''I look forward to meeting you next week'', and was awfully friendly. Two days later she emailed me canceling the final interview and said I didn't have the technical or clinical experience. I would have appreciated some real feedback as opposed to the generic answer just to see if I could improve.
A lot of technical support questions relating to Laptops and Desktops.
When or why would you use DHCP?
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