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Technical Support Analyst Iii Interview Questions

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Scenario #1 Email ticket: first message from relatively new customer on the Starter plan. Hello Customer Success, I hope you can assist me in figuring out how to use your platform. I have set up a few things in the system and can’t figure out how to be alerted when files are uploaded and downloaded from a specific folder (folder name is “Vendor Invoices”). As an accountant by trade, I may be overlooking how to enable these features. Could you please point me in the right direction as this is extremely important for our internal business process and procedures. Thanks, John Smith VP of Accounting
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Customer Success Engineer Tier III/Training Creator/Documentation Writer

Interviewed at Files.com

2.8★
May 28, 2020

Scenario #1 Email ticket: first message from relatively new customer on the Starter plan. Hello Customer Success, I hope you can assist me in figuring out how to use your platform. I have set up a few things in the system and can’t figure out how to be alerted when files are uploaded and downloaded from a specific folder (folder name is “Vendor Invoices”). As an accountant by trade, I may be overlooking how to enable these features. Could you please point me in the right direction as this is extremely important for our internal business process and procedures. Thanks, John Smith VP of Accounting

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