Technical Support Analyst Interview Questions

1,045 technical support analyst interview questions shared by candidates

DNS issues usually result in what? How would you edit or create a text file in linux/unix? How would write a SQL SELECT statement? How would you handle an angry customer? Tell me about a time when you made a mistake, and how did you handle and/or resolve the issue?
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Technical Support Analyst

Interviewed at Jive Software

3.5
Apr 8, 2015

DNS issues usually result in what? How would you edit or create a text file in linux/unix? How would write a SQL SELECT statement? How would you handle an angry customer? Tell me about a time when you made a mistake, and how did you handle and/or resolve the issue?

Describe the most difficult instance where you troubleshot to completion an issue for a customer. Full description required. What was the issue, resources, logic involved, corrective actions, final resolution involving the software package for which I was being hired.
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Level II Technical Support Analyst

Interviewed at Symphony Teleca

3.7
Aug 2, 2014

Describe the most difficult instance where you troubleshot to completion an issue for a customer. Full description required. What was the issue, resources, logic involved, corrective actions, final resolution involving the software package for which I was being hired.

I really can't remember what the most difficult question was. But I always dislike being asked how do I feel my skill will benefit the company. I usually do well in the interview process, once I get the opportunity.
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Technical Support Analyst

Interviewed at NextGen Healthcare

3.1
Jan 16, 2013

I really can't remember what the most difficult question was. But I always dislike being asked how do I feel my skill will benefit the company. I usually do well in the interview process, once I get the opportunity.

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