how do you handle an upset customer
Technical Support Interview Questions
33,975 technical support interview questions shared by candidates
Name a time you went over and above to provide superior customer service.
Why are you looking for a position here?
why do you want to work here
Basic Networking and server questions
How would you deal with an irate customer who is unhappy with the service they are getting?
very good related to my area of expertise
Be able to fully explain what is the product is all about.
If someone called saying their pen was not working, how would you troubleshoot with them.
The recruiter asked me some simple technical questions related to OSPF, TCP connection establishment, FTP control and data connections, stateful versus stateless firewalls, UDP versus TCP. The hiring manager asked me about ARP with respect to switches and routers, routing of HTTP traffic etc.
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