Technical Support Interview Questions

22,166 technical support interview questions shared by candidates

Basic understanding of connecting a computer or any system to the internet using DHCP is all that is needed. They stress familiarity with MAC filtering and Wi-Fi troubleshooting, but none of which is done until the "Tier 2" level. This is not clarified in the interview unless you specifically ask about it, yet they posture that all reps must go through tier 1 and start with equal priority. This is also not the case as select people were given better schedule choice and opportunity while they tell you that you are preferred.

Technical Support

Interviewed at SPOT BPO

1
Oct 6, 2014

Basic understanding of connecting a computer or any system to the internet using DHCP is all that is needed. They stress familiarity with MAC filtering and Wi-Fi troubleshooting, but none of which is done until the "Tier 2" level. This is not clarified in the interview unless you specifically ask about it, yet they posture that all reps must go through tier 1 and start with equal priority. This is also not the case as select people were given better schedule choice and opportunity while they tell you that you are preferred.

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