Technical Support Interview Questions

22,177 technical support interview questions shared by candidates

How would you deal with a customer that calls up for assistance on a product that you have no knowledge on, the person who does is busy with a call, and the customer has rang up many times and has not received a reply, yet needs to sort out the problem urgently?
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Technical Support Analyst (Service Desk)

Interviewed at Epicor Software

3.7
Jun 27, 2014

How would you deal with a customer that calls up for assistance on a product that you have no knowledge on, the person who does is busy with a call, and the customer has rang up many times and has not received a reply, yet needs to sort out the problem urgently?

- Finding longest semi-alternating sub-string that does not contain three identical characters - Cutting sticks to create the largest possible square - Code debugging - Creating SQL query from two tables with calculations
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Junior Technical Support Engineer

Interviewed at Guidewire

4
Apr 5, 2023

- Finding longest semi-alternating sub-string that does not contain three identical characters - Cutting sticks to create the largest possible square - Code debugging - Creating SQL query from two tables with calculations

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