What experience do you have writing help guides embedded inside the application?
Technical Support Interview Questions
33,947 technical support interview questions shared by candidates
What are 5 flaws you have that you need to work on.
Being a call center position, one of the more difficult sets of questions has to do with customer service experience. You may get questions about times where you had to placate an angry customer, or otherwise deescalate a tense situation.
Nothing very difficult
Have you ever been in conflict with anyone from your last workplace and what did you do to resolve your issues with them?
Nothing specific. It was literally: "So tell me about yourself."
The most common question in all of the interviews was why you want to leave your current company.
Describe what active directory is, explain authentication, define kerberos. What port does kerberos use? Describe an sql select statement. Give an example. What do you use group by for in sql? Describe the differences between relational and cube databases. Define some different data types. Describe the parts of a network. What does connection actively refused mean. How can you tell what ports are open on a machine?
How well do you handle escalations?
What are your strengths and weaknesses ?
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