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Technical Support Manager Interview Questions
405 technical support manager interview questions shared by candidates
Tell us how you handle escalations?
Past experience in handling critical customer issue, people issue.
People Management, Culture, Management style, Addition responsibilities handled, out of box thinking
Focus on how one helped to improve KPIs and and not just the technical knowledge for the manager position.
what is CSAT? why is it important? how is it calculated? what are the parameters to be assessed in CSAT
Multiple questions about how to address and improve under-performing direct reports.
What's your support philosophy?
Describe a situation where you had to manage an underperforming member of your team.
Technical on cloud, etc
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