Describe one thing from a previous job that I could apply to this position
Technical Support Representative Interview Questions
1,773 technical support representative interview questions shared by candidates
are you good at sales
Q. Tell me about a time you had to handle a difficult customer. Q. If you are having trouble or failing to understand the training material, how would you seek help? Q. Do you have virtual experience, and if not describe what experience you have that prepares you for this position? Q. If I wanted to know the name of the wireless network I am currently on, where would I go to find it? Q. What do you expect from your supervisor? Q. Can you give me an example of a time you completed troubleshooting for your device? Q. When adding a wifi network what are the two things you have to know? Q. Tell me about a time you dealt with a difficult situation (It doesn’t have to be work related. They just want to know that you can persevere through hard times and are able to take steps to find a solution) Q. How can you tell which wifi network is connected to your mobile device? Q. Explain how to set up WiFi for a customer. Q. What are your long-term goals with this company? For the roleplay, I was asked to assist a customer in locating the settings app and adding an additional email account (for iPhone)
How do you respond to an irate customer?
Make sure you prepare for a least 10 different work experiences using the STAR format and things should go smoothly during the in person interview.
Written questionnaire, why do you know about Splunk, why do you want to work here, describe two customer use-cases from the website, and other simple background questions.
Did I have open availability ? What did i know about the company ? Do i have experience in a call center ?
Describe a time you had conflict with someone else on your team. How did you manage it and what was the result?
Describe a time when you felt like a coworker or staff was ignoring you, and how you handled the situation.
Describe a time when you had a good idea and your whole team implemented it.
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