How many DNS record types can you name? What is the difference between an A record and a CNAME record?
Technical Support Representative Interview Questions
1,773 technical support representative interview questions shared by candidates
Most difficult questions presented during the interview were those of scenario based questions. Meaning how did you handle a particular situation with a user and specifically what steps did you take.
Why do you think you'd be a good fit here?
Walk through the process of checking a printer queue.
What troubleshooting steps will you take if your internet is not working ?
how do you handle the anger cx situation
How would you handle an angry/irate customer?
Did you have Technical Support experience?
How you handle angry customers?
Describe a time when you dealt with a difficult customer.
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