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Technical Support Representative Interview Questions
1,773 technical support representative interview questions shared by candidates
It was a joke. Hiring manager had a hardon for A+ cert and they asked me what to do if a mouse/keyboard disconnected or someone can't connect to their wireless network.
Name a time when you were given ownership of a project and how you handled it.
Typical questions (e.g. explain your current role, why TalkDesk, why do you want to leave current company, etc); nothing out of the ordinary, and pretty bland, actually. I had better questions to ask interviewer
The questions were situation based!
If a customer had an issue viewing content on their website, how would you go about diagnosing the problem?
Questions related to web cam issues in relation to a tech with similar experience as me. (tier 2)
Tell me a time when you were able to deescalate a customer who was upset?
What’s your experience with setting up routers, WiFi, etc?
Have you had any type of customer service experience?
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