I was asked general questions for a position of this nature and did not see any of the questions asked as difficult or unexpected.
Technical Support Representative Interview Questions
17,622 technical support representative interview questions shared by candidates
How would you show empathy without saying “I’m sorry”
Name 2 new gadgets you would like to see yourself own?
How do you handle difficult customers?
'Describe a situation where you had to deal with a very angry customer and how did you turn it around?'
General questions
What's the first thing you do when your cable goes out
Tell me about a time.. and how did you handle it?
How was your experience with a frustrated customer and what you did
How would you handle a situation where a customer is frustrated and upset due to a technical issue?
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