4. Below is an example of a support email that we received. This example is from a new customer that doesn’t yet know much about Order Desk. From your prior experience supporting customers at SaaS companies, how would you improve this interaction? You can rewrite the provided response entirely in your own words, using the linked guide (or any other guides from our Help Site) as a resource. Feel free to include other details that you think are valuable for them to know that we haven’t added. You can also leave a note after your response with other suggestions for improving how we support this customer, or others like her. Customer email: So I received my first order from etsy. Does 3pl central automatically fill the order or do I do something manually? Also 3pl gave me this api client secret. Where should I put that? -Mary J. Initial response: Hey Mary J, Thanks for contacting Order Desk. You can use our Rule Builder to submit orders to Elevate Fulfillment. You can find examples of how to set up rules on the guide I linked. As for the API Client Secret, that just goes in your account. Let me know if you have any questions. Adam Technical Support Specialist Order Desk
