Describe a time when you received excellent customer service.
Technical Support Specialist Interview Questions
2,277 technical support specialist interview questions shared by candidates
A video exercise was required. Very little instruction or guidance on what they were looking for. It was time consuming and ultimately felt like busy work. In house recruited had little to know input to give about the company.
Full form of WIFI,LAN,ITIL. What experience u have dealing with a frustrated employee?
Strength and one area where you need to improve. How do you deal with feedback Name a time when you received great customer service What customer service means to you Last time when you leaned how to use a software
They will ask you technical/specific questions about the platform even though they have not shown any demo and are currently underway to a new UI/UX of the platform.
Difference between front end and back end bug?
Name a time when you couldn't give the client what they wanted.
What are your previous experiences with technical support?
How do you deal with a difficult end user?
The take home test was to create a guide for a Discord user given a specific scenario/issue. "The goal of this test is to see how you would respond to some real scenarios at Discord."
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