1.Can you give an example of how you have adapted your communication style and methods to suit the situation? 2.Describe a time when you had to make a difficult decision impacting someone else 3.How to make a decision without having all the information present?
Competency based questions Can you give an example of how you have adapted your communication style and methods to suit the situation?
Can you give an example of a difficult conversation you had to have with someone, how you went about it and what the outcome was.
Describe a time or provide an example where you have Managed a Quality Service.
Communication and influencing- asked about example of dealing with a dissatisfied customer Making decisions
STAR responses were not suited
Can you give me an example of when and how you researched and gathered information to help you make a decision?
Give me an example of a time where you have identified a problem with the way a customer or colleague was supported and how you resolved this
Usual competence based questions referred to in job advert
Tell us about a time when you witnessed a customer or colleague who was not supported, and how did you resolve this?
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