Technology Operations Interview Questions

17,265 technology operations interview questions shared by candidates

From the in-person panel interviews: - Uber is opening up a city remotely (i.e. Milwaukee will be operated out of Chicago). How would you make the drivers in Milwaukee feel equal to the drivers in Chicago. This was maybe the worst, most vague question of them all. - Uber drops you in a new market (i.e. Oklahoma City) and says you have two weeks until we open here - go! What do you do? - Say an Uber black car driver makes $30/ride with a 20% commission. How do you convince him to upgrade to a new made up service UberSuper with a 25% commission? What costs will the driver incur in upgrading. How much more will he have to make each week, etc. Note: it's not enough to just walk them through mentally how you'd do this, be prepared to do the math on the fly. Very annoying. - An Uber competitor opens in your city with unlimited cash capital, if you were them how would you steal Uber's customers? If you were Uber how would you convince drivers not to leave?
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Operations and Logistics Manager

Interviewed at Uber

3.7
Mar 13, 2014

From the in-person panel interviews: - Uber is opening up a city remotely (i.e. Milwaukee will be operated out of Chicago). How would you make the drivers in Milwaukee feel equal to the drivers in Chicago. This was maybe the worst, most vague question of them all. - Uber drops you in a new market (i.e. Oklahoma City) and says you have two weeks until we open here - go! What do you do? - Say an Uber black car driver makes $30/ride with a 20% commission. How do you convince him to upgrade to a new made up service UberSuper with a 25% commission? What costs will the driver incur in upgrading. How much more will he have to make each week, etc. Note: it's not enough to just walk them through mentally how you'd do this, be prepared to do the math on the fly. Very annoying. - An Uber competitor opens in your city with unlimited cash capital, if you were them how would you steal Uber's customers? If you were Uber how would you convince drivers not to leave?

CASE: Cross-selling Credit Insurance to Cardholders direct mail: .50, 1% response rate, avg balance $1000, 5% claim insurance, etc. Profitable? How make more profitable? What if response rate doubled but claims doubled? Make chart of profit curve, what does it mean if..., etc.
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Senior Operations Analyst

Interviewed at Capital One

Aug 31, 2011

CASE: Cross-selling Credit Insurance to Cardholders direct mail: .50, 1% response rate, avg balance $1000, 5% claim insurance, etc. Profitable? How make more profitable? What if response rate doubled but claims doubled? Make chart of profit curve, what does it mean if..., etc.

If we undertake a campaign to contact our 30 day overdue group of customers, what is our overall probability of success given the following probabilities: 50% chance of having their e-mail on file 20% chance of a customer paying their bill without us contacting them 30% chance of a customer reading the e-mail we send them 30% chance of a customer making a payment if they read the e-mail etc.
Oct 21, 2009

If we undertake a campaign to contact our 30 day overdue group of customers, what is our overall probability of success given the following probabilities: 50% chance of having their e-mail on file 20% chance of a customer paying their bill without us contacting them 30% chance of a customer reading the e-mail we send them 30% chance of a customer making a payment if they read the e-mail etc.

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