How do you face problems?
Telephone Operator Interview Questions
2,741 telephone operator interview questions shared by candidates
what is your name ?
Sell this pen and what do you know about this company
She asked me about what is empathy .
For those who have not ever worked in a call center per se, their questions during the interview process were all directed to find out your knowledge of how a call center works, how it sounds, and what is expected of their employees.
Do you have customer service experience? Are you available to work 5 days a week which include one day on the weekend? Is the salary + commission reasonable? Skills Test: If I need 25% more ppl to work during the day and currently there are 473 agent that work this time, how many agents will be working total after the 25% increase?
Personable questions since the job is selling yourself over the phone and being able to build rapport.
What would you do if a customer was being abrasive or rude to you?
What would you do in a situation where the a customer called in aggravated?
How do u handle pressure ?
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