The competency test before the final interview was probably the most difficult part of the process as it was speed related.
Telesales Representative Interview Questions
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Q: Tell me a bit about you as a person not only your CV.
They asked Competency based questions around my recent and previous roles
What makes you frustrated? and how do you deal with it? (roughly)
the amount of experience i had for the role
Why have you applied for Yell?
What did you do when you received a call from a very difficult customer?
Tell me about a time you went above and beyond
Describe a time when I was successful
It was a mock phone call
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