Some interviewers will actually have you role play. In my interview, I was required to pick up on cues from a customers and make a referral (offer a benefit). Be prepared to think on your feet and it wouldn't hurt to know a bit of what SunTrust has to offer.
They asked about scenarios, my experience, certain policies. They ask about difficult situations at previous jobs, etc.
Questions were expected, not too difficult
Standard interview questions. Previous work experience with cash, customer service and sales. Why you want to work for the company and what you can do for the company
Why would you be a good candidate
Why should I be hired
The questions were a lot about customer service, and how committed I would be to help my customers. I was already in a profession that demands a high level of ethics and loyalty to customers. So I felt more than reasonably confident I could handle this.
How would you handle an irate customer/Think of a time you provided excellent customer service to an irate customer.
Basic questions like "tell me a time you handled this type of situation."
I see on your resume it says you recieved a reward for shift manager of the year, tell me a little bit about that.
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