There is a long line of clients in line, and one man comes to your station very agitated. He tells you that he has made a deposit with another teller earlier in the week, but it never posted to his account. He has multiple bounced checks and is extremely unhappy. How would you handle this situation?
Do you love animals more than life?
Describe a goal you set for yourself and how you achieved it.
How would you deal with a difficult customer?
Tell me a time when you made a mistake? What are your strengths
Tell us a time where you have had to interact face to face with a custome.
They want you to answer using the STAR method.
I can not remember the questions.
How did you deal with an unsatisfied customer in the past?
Sales experience (big one) and customer service experience (second biggest).
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