Territory Representative Interview Questions

5,931 territory representative interview questions shared by candidates

I was asked to use the STAR method with this scenario: One of my customers agrees to try one of our new products based on a current promotion and based on the fact that I told him he could return the product for a full refund if it didn't sell for him. I somehow missed a new policy that came out the day before that said he could no longer return the product. He now calls me and he is ticked and wants an explanation. How would you handle this situation?
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Territory Sales Manager

Interviewed at Altria

3.6
Dec 11, 2014

I was asked to use the STAR method with this scenario: One of my customers agrees to try one of our new products based on a current promotion and based on the fact that I told him he could return the product for a full refund if it didn't sell for him. I somehow missed a new policy that came out the day before that said he could no longer return the product. He now calls me and he is ticked and wants an explanation. How would you handle this situation?

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