Why would you suggest someone come and visit the Southbank?
Ticketing Interview Questions
238 ticketing interview questions shared by candidates
Why do you want this position?
Give an example of a time where you were in a high stress or high pressure situation. What was the situation? What actions did you take and what were the results?
Name a time you had a stressful situation with a customer or someone in your work or school and how you handled it & what the outcome was
Questions are listed elsewhere. I didn't do my homework beforehand so I was answering the questions on the fly. But I was invited for the F2F after doing so. I think it's good to have concrete examples because I was struggling to remember specifics in the 30 second prep. Nonetheless, I think it's important to also convey that you're good at: 1) problem-solving 2) de-escalating tension as much as possible 3) staying calm and keeping on 4) understanding what rules can be bent and which cannot 5) explaining situations in which you have exhibited good judgment
6 questions (handling conflict, difficult customers, special requests, difficult colleagues). All to be answered using the STAR method.
When was a time you...
At your current or previous job, describe a difficult situation with a customer, how did you resolve it and what was the outcome?
Willing to work shifting sched
How well do you know Ticketmaster?
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