Simulated customer support situation where I was asked to resolve a basic browser issue by clearing cache and cookies. I was asked how I handle unruly customers and how I handle criticism.
Tier 1 Technical Support Interview Questions
107 tier 1 technical support interview questions shared by candidates
What is your favourite piece of technology
Are you open to working any shift?
My work experience and the my rate.
What was your last role like?
-Walk me through your resume -What are some SLAs/KPIs you have had in previous roles
What shift are you available to work?
We roleplayed a live support call. The question was product related and I don't want to give away any spoilers.
How would you handle a customer that called in stating that their phone would not turn on and the customer thinks they know more than you about the phone?
What is your work availablity?
Viewing 81 - 90 interview questions