TEAM MEMBER 1. Describe a time when you helped someone to be successful. 2. How would your teammates describe you and why? 3. Describe each step involved with training/cross training an associate. 4. Tell me what becoming an Associate Trainer means to you? 5. During a shift, another Associate Trainer is not doing a task correctly. How would you as an Associate Trainer handle the situation? CUSTOMER ADVOCATE 1. Describe a situation when you went out of your way to satisfy a customer? 2. Who are your two favorite customers and why? 3. What does Panera Warmth mean to you? 4. How would you teach a new associate about Panera Warmth? FACE OF PANERA 1. What steps do you take to connect with your customers? 2. Share a situation where things didn’t go as planned and our customers became upset. How did you resolve it? 3. What excites you the most about becoming an Associate Trainer? 4. Who are your role models and why? CRAFTPERSON 1. Describe a situation where you lacked the skills to get the job done. How did you handle it? 2. What steps would you take if a person you were training just “didn’t get it”? 3. Walk me through how you prepare yourself to train and what tools you utilize. 4. Describe a situation where you didn’t agree with change, but did it anyway. What was the result? CONSTANT LEARNER 1. What are my goals for near and distant future? 2. What is our promoter score & how have I helped increase it? 3. What do you see as the most difficult thing about training someone? 4. What areas do you still need to improve on and why? TRAINER 1. How do I feel about being held accountable for success of trainee? 2. How will you know you have trained someone successfully? 3. What do you believe are the expectations of an Associate Trainer? 4. Which two Associate Trainers recommended you for this position and why? 5. What questions do you have about the Associate Trainer role?
