Travel Agent Interview Questions

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John Doe flies from Westchester to Martha's Vineyard each weekend on a travel voucher program, normally flying back to Westchester on the 9am Monday morning flight. This weekend he is flying with his girlfriend, who he wants to travel with. He calls to tell you that he also has a meeting to attend at 9am on Monday so he would like their tickets to be changed to the 7am flight. You cancel his flight without checking to see if their are open seats on the earlier flight. Unfortunately there are no seats on this earlier flight, and his spot on the 9am flight has since been filled. Now John has no flight, his girlfriend is on a different travel schedule, and he will miss his meeting. What do you do?
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Travel Agent

Interviewed at Pana

3.7
Aug 5, 2017

John Doe flies from Westchester to Martha's Vineyard each weekend on a travel voucher program, normally flying back to Westchester on the 9am Monday morning flight. This weekend he is flying with his girlfriend, who he wants to travel with. He calls to tell you that he also has a meeting to attend at 9am on Monday so he would like their tickets to be changed to the 7am flight. You cancel his flight without checking to see if their are open seats on the earlier flight. Unfortunately there are no seats on this earlier flight, and his spot on the 9am flight has since been filled. Now John has no flight, his girlfriend is on a different travel schedule, and he will miss his meeting. What do you do?

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