Trust Associate Interview Questions

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The inherent structure of Discord is one where you have to opt-in to communications — you have to accept a friend requests or share a server with a user for them to DM you. This prevents a lot of harassment, and for the harassment that does happen, Discord offers a lot of self-moderation tools, including blocking users and server moderation levels. Because of this, we may respond to a lot of reports of harassment (‘he called me a bad word!’) by saying ‘please block that user’. However, when should Discord take action on users reported for harassment? If a user only messages once but it’s incredibly offensive, is that sufficient? How severe should the activity be for us to take action on the user, and how do we measure severity?
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Trust and Safety Specialist

Interviewed at Discord

4.1
Mar 28, 2019

The inherent structure of Discord is one where you have to opt-in to communications — you have to accept a friend requests or share a server with a user for them to DM you. This prevents a lot of harassment, and for the harassment that does happen, Discord offers a lot of self-moderation tools, including blocking users and server moderation levels. Because of this, we may respond to a lot of reports of harassment (‘he called me a bad word!’) by saying ‘please block that user’. However, when should Discord take action on users reported for harassment? If a user only messages once but it’s incredibly offensive, is that sufficient? How severe should the activity be for us to take action on the user, and how do we measure severity?

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